FibrePeople
Support Engineer
Job type

Permanent
Salary

up to £30K DOE
Location

Edinburgh
Job Ref

SE3422
We're recruiting a Support Engineer to manage and maintain our systems and networks, owning the customer support journey from end to end, in Scotland and the North of England. It's an exciting time to join our client as they embark on their rapid expansion plans.

The successful candidate will act as the first line support engineer and ensure all internal and customer facing faults are dealt with in a timely and professional manner. Experience in technical support methodologies and processes will be essential to the success of this role, along with a strong work ethic and ability to own incidents and problems throughout the customer support journey.

What will you be doing?

● Solving and documenting technical incidents and problems related to company products and services

● Acting as a lead within the direct customer support team

● Regularly update senior leadership on current incident and problem workload, owning and escalating priority faults through to resolution

● Liaison with internal and external users, ensuring that incidents and problems are fully understood across a variety of stakeholders

● Highlight and escalate major outages, to ensure key decisions are made swiftly and decisively

● Networking Configuration across the estate, Backup Management, Config Management, Systems Administration and other such related tasks


Alongside a working knowledge of Microsoft Windows client and server platforms and services including Active Directory and preferably public cloud alternatives such as GSuite / Amazon etc, you will have:

● Hands on knowledge of LAMP stack administration, preferably with scripting/programming knowledge.

● Knowledge of networking principles including TCP/IP, Ethernet, routing, switches, firewalls and telephone switches.

● A strong desire to maintain a reliable IT infrastructure using documentation, careful planning and automation

● Able to communicate with people across multiple locations and at different levels.

● Attention to detail and accuracy along with a positive and problem-solving attitude.

● Troubleshooting and solving end-user/client issues

● Thorough awareness and understanding of current health and safety procedures for working in the UK.


As always, our client promotes an inclusive high-performance culture where teams and individuals feel empowered. Everyone is given the opportunity to develop new skills, aim higher and accelerate their careers.

To find out more, please forward your CV and a member of the team will be in touch.


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