FibrePeople
Customer Service Advisor
Job type

Permanent
Salary

£20-22K
Location

Remote/London
Job Ref

CSA0405
We are recruiting for a Customer Service and Operations Support Advisor to permanently join our client. This role is remote working, with one day per week in the London Hammersmith office. Salary is £20-£22k dependent on experience.

The Role

You will be a member of a busy international team that operates in the UK. As the Customer Service and Operations Support Advisor, your objective is to ensure that our client delivers a great customer experience. In addition to processing orders and attending to all customer-service related queries and issues in Customer Service and Operations, you will be proactive when dealing with more complex cases.

You Will

· Accurately place work orders and tickets

· Answer customer queries to a high standard

· Arrange services

· Resolve issues within specified timescales

· Liaise between customers and providers

What You'll Need To Succeed

It is important you are dedicated to delivering a great customer experience. Attention to detail is a must, along with great listening skills and a can-do attitude. You will have excellent organisation, communication, planning, time management and prioritisation skills. You will use a range of IT tools and platforms for daily operations which require a high level of accuracy. You will have a proven track record of excellent performance and adaptability and it would be a bonus if you have done this within a technology sector environment.

We look forward to receiving your CV and a member of the team will be in touch.



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